Pre-Order Policy


We offer pre-orders on a regular basis to ensure we are able to meet our customers' collecting needs. All items that are on order with our distributors and "coming soon" to our facility are listed under the "Coming Soon (Pre-Orders)" page of our website. All items will have the word "PRE-ORDER" in front of their titles if they are a pre-order, meaning they are not currently available to ship and will be expected to ship around the date listed in bold, red letters in the item's description. These dates are estimations given to us by the distributor and are subject to change at any time for any reason. We have no control over this, and a delivery date change by a distributor is not a valid reason for order cancellation.

If you place an order that contains both in-stock and pre-order items, your order will not ship until all items are available. If you wish to receive the in-stock items sooner, we encourage you to place a separate order without pre-order items.

You will receive a shipping notification (via the email you provided when you placed an order) once your package leaves our facility. At that point, delivery is then the responsibility of the shipping provider you selected at checkout (USPS, UPS, etc.), but we are always happy to answer questions, address concerns, provide tracking numbers, etc. if you reach out to us.

We also understand that waiting on a pre-order can be tedious, but since our website indicates what is and is not a pre-order and many items are ordered due to specific customer requests, all pre-orders are considered non-cancellable, and any inquiries will be decided at the discretion of management on a case-by-case basis. Please email or for further assistance. If a cancellation request is approved, you will receive a confirmation email from us and can likely expect a refund within a week (we will refund immediately on our end, but we have no control over your bank's processing times).